Trial Expiry

Your 14-day free trial gives you time to explore everything SoSocial has to offer. Here’s what to expect when the trial period ends.

What Happens When Your Trial Expires

If you haven’t upgraded to a paid plan by the end of your 14-day trial, your account enters a locked state. This means:

Limited access — You can only reach the Account pages, including Account settings, Billing, and Support.
Features blocked — The Compose page, Calendar, Posts, Inbox, Analytics, Settings, and all other features are blocked by an overlay prompting you to subscribe.
Data preserved — All your posts, drafts, connected accounts, analytics data, and settings remain intact. Nothing is deleted.

How to Regain Access

Getting back into SoSocial after trial expiry is simple:

Log in to your account as usual.
You’ll see the subscription overlay on any locked page, or navigate directly to Account > Billing.
Choose a plan that fits your needs (Essentials, Standard, or Pro).
Toggle between Monthly and Annual pricing if desired.
Click Subscribe and complete the payment through Stripe Checkout.
Your account is immediately unlocked with full access restored.

Your Data Is Safe

Even while your account is locked, nothing is removed:

Scheduled posts remain in place (though they won’t publish while the account is locked).
Drafts are preserved and ready to edit once you subscribe.
Connected social accounts stay linked — you won’t need to reconnect them.
Analytics history is maintained so you can pick up right where you left off.
Brand settings and team members are unchanged.

Avoiding Interruption

To avoid any gap in service, upgrade before your trial ends. The trial countdown banner at the top of the app shows exactly how many days you have remaining. You can subscribe at any point during the trial — you won’t lose any remaining trial days, as the paid plan starts immediately.

Need More Time?

If you need a trial extension, reach out through Account > Support and create a support ticket explaining your situation.