Member Roles

SoSocial uses a role-based access system to give you control over what each team member can do within your organization. There are two primary roles: Admin and Member.

Admin Role

Admins have full, unrestricted access to every feature in SoSocial. This includes:

• Content management — Create, edit, schedule, and publish posts across all connected platforms.
• Calendar and drafts — Full access to the content calendar and draft management.
• Inbox — Read and respond to DMs, comments, and mentions.
• Analytics — View all performance metrics, insights, and optimal posting times.
• Settings — Configure brand settings, manage integrations (Canva, WordPress), and adjust platform connections.
• Team management — Invite new members, assign roles, and remove existing members.
• Account and billing — Access organization settings, subscription management, and support.

Admins are trusted users who can make changes that affect the entire organization.

Member Role

Members have access to the core day-to-day features needed for content creation and collaboration:

• Content management — Create, edit, schedule, and publish posts.
• Calendar and drafts — View and manage the content calendar and drafts.
• Inbox — Read and respond to messages and comments.
• Analytics — View performance data and insights.
• AI features — Use caption generation, hashtag suggestions, content calendars, and research.

Members have limited access to:

• Settings — Cannot modify brand settings, integrations, or platform connections.
• Team management — Cannot invite, remove, or change roles of other members.

Organization Owner

The user who created the organization is the owner. The owner always has Admin privileges and cannot be removed from the organization or downgraded to a Member role.

Changing a Member’s Role

Admins can change a team member’s role at any time from Account > Team Management. Upgrading a Member to Admin gives them immediate access to all settings and team management features. Downgrading an Admin to Member restricts their access accordingly.

Choosing the Right Role

• Use Admin for team leads, managers, or anyone who needs to configure the platform.
• Use Member for content creators, designers, or team members focused on day-to-day posting.