Inbox & Engagement
6 articles
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Inbox Overview
Your unified social inbox for managing DMs, comments, and mentions across all connected platforms.
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Syncing Messages
How to fetch the latest DMs, comments, and mentions from your connected social platforms.
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Replying to Conversations
How to respond to DMs, comments, and mentions directly from your SoSocial inbox.
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AI Reply Suggestions
Get smart, context-aware reply suggestions powered by AI to respond faster and stay on brand.
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Auto-Reply Rules
Set up automatic replies to incoming messages based on triggers, platforms, and custom response content.
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Inbox Filters & Search
Filter and search your inbox conversations by platform, message type, read status, and keywords.