Inbox & Engagement

6 articles

• Inbox Overview

  Your unified social inbox for managing DMs, comments, and mentions across all connected platforms.

• Syncing Messages

  How to fetch the latest DMs, comments, and mentions from your connected social platforms.

• Replying to Conversations

  How to respond to DMs, comments, and mentions directly from your SoSocial inbox.

• AI Reply Suggestions

  Get smart, context-aware reply suggestions powered by AI to respond faster and stay on brand.

• Auto-Reply Rules

  Set up automatic replies to incoming messages based on triggers, platforms, and custom response content.

• Inbox Filters & Search

  Filter and search your inbox conversations by platform, message type, read status, and keywords.